Outage Center | Consumers Energy (2024)

FAQs

How do I find out if there's a power outage in my area? ›

The duration of a power outage depends on its cause and the extent of damage to the electrical infrastructure. On average, most technical or minor outages in the USA last about 1-2 hours.

You can also call us at 800-477-5050 to report your power outage. When you call you can choose to use our automated system or speak to a Customer Service Representative. Please be prepared to provide the specific address or location of the outage so our repair crew can get there as quickly as possible.

If you see a downed or sagging power line, call us at 800-477-5050 right away.

As the USDA notes in Keeping Food Safe During an Emergency, your refrigerator will keep food safe for up to 4 hours during a power outage. Keep the door closed as much as possible. Discard refrigerated perishable food such as meat, poultry, fish, eggs, and leftovers after 4 hours without power.

It's perfectly safe to shower during an outage or storm. The main risk is that showering in the dark increases your risk of slipping and falling, which is why you should have a battery-powered light in your bathroom. It's a safer alternative to candles and gas lamps that represent a fire hazard.

Televisions, computer equipment, game consoles, fans, lights and all other smaller appliances should be unplugged, especially if they were in use when the power went out. Larger appliances, such as refrigerators, should not be unplugged.

Almost one-quarter of 2022 power outages occurred in California. The state of California also came in first for the most power outages overall in the last 20 years: 2,684.

Under service quality rules issued by the Michigan Public Service Commission in 2023, utilities in the state are obligated to credit customers who experience a power outage lasting longer than 120 hours during a state of emergency, an outage lasting longer than 16 hours under normal conditions, or more than seven ...

What is the DTE customer service number? ›

(800) 477-4747

DTE Energy / Customer service

You can contact Bay City Electric Light & Power at 989-894-8350 any time of day.

If a utilities issue and you are in Los Angeles Department of Water & Power (LADWP) territory (City of Los Angeles), visit LADWP.com Outage Information page or call 1(800) 342-5397.

Never touch a downed or dangling wire or anyone or anything in contact with it. Always assume a downed line is still energized. Report any downed power lines immediately by calling the LADWP at 1-800-DIAL DWP (1-800-342-5397). If you or someone else is in danger, call 911.

Treat all lines as energized and dangerous. Stay at least 30 feet away and call 911 immediately. Never approach, touch or drive over a downed line. Warn others to stay away as well.

Use a receptacle voltage tester by plugging the device into the outlet. The lights on the device will come on to indicate the presence of a live electrical current. Test an electrical outlet with a non-contact voltage tester by holding the tester about an inch away from the short slot on the outlet.

Step 1: Go to PG&E Outage Center to search for an address. Step 2: If an outage is affecting the address, you will see the option to "Get outage updates." Click this link. Step 3: Enter the phone or email where you would like to get alerts.

The outage map also includes detailed information about specific outages, such as the cause and estimated time of restoration. Alternatively, you can also call their customer service number at 1-800-DIAL DWP (800-342-5397) to find out if there is an existing power outage in your area.