Outage Center | Consumers Energy (2024)

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Outage Center | Consumers Energy (3)

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

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We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

Outage Center | Consumers Energy (4)

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Outage Center | Consumers Energy (5)

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

×

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

Outage Center | Consumers Energy (6)

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Outage Center | Consumers Energy (7)

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

×

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

Outage Center | Consumers Energy (8)

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view outage map

Your Outage Status For:

Outage Center | Consumers Energy (10)

We couldn't identify your service address using the above information.

Address Lookup Service is not working.

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We are unable to access your account at this time. Please call us at 800-477-5050.

The Outage Center is the easiest way to report an outage, check the status of an existing outage or get helpful outage preparation tips.

Outage Center | Consumers Energy (12)

Your Power Is On

Learn more about your outage status

The Road to Restoration

1

Your Outage Reported

2

Analyzing Your Outage

3

Field Crews Dispatched

4

Crews Are Making Repairs

5

Power Restored

Get more information on each phase of your restoration.

Estimated Time of Restoration

Manage your outage updates

Updated As Of:

Your Outage Status For:

Outage Center | Consumers Energy (14)

Your Power Is On

Learn more about your outage status

The Road to Restoration

1

Your Outage Reported

2

Analyzing Your Outage

3

Field Crews Dispatched

4

Crews Are Making Repairs

5

Power Restored

Get more information on each phase of your restoration.

Estimated Time of Restoration

Manage your outage updates

Updated As Of:

Outage Center | Consumers Energy (15)

Updated As Of:

  • Outage Center | Consumers Energy (16)Status
  • Outage Center | Consumers Energy (17)Cause
  • Outage Center | Consumers Energy (18)Customers Affected 81
  • Outage Center | Consumers Energy (19)Time First Reported N/A
  • Outage Center | Consumers Energy (20)Crews in the Field 26
  • Outage Center | Consumers Energy (21)Customers with Power 99.99%

View Outage Map Check Outage Status Report an Outage

If you are without power, report your outage to receive status updates.

Outage Center | Consumers Energy (25)

Ask Me Later

Report Outage

Turn on notifications to get helpful alerts.

Outage Center | Consumers Energy (26)

Ask Me Later

Enable Alerts

If you see a downed wire, stay away and call 888-535-9003. If you suspect a gas leak, leave the area, call 9-1-1 and call us at 888-535-9003. For all life-threatening emergencies, call 9-1-1.

Outage Center | Consumers Energy (27)

Call Us

Learn how to report and check the status of a streetlight that isn’t working.

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See Streetlight Outage Info

Learn about our 5 stages of estimated times of restoration (ETR).

Outage Center | Consumers Energy (29)

How Restoration Times Work

Check out tips on keeping your family safe and preparing for a power outage.

Outage Center | Consumers Energy (30)

See Tips

Frequently Asked Questions

VIEW ALL FAQs

How do I report a power outage?
How do I check the status of a power outage?
Should I report my power outage, or do you already know when my power is out?
What causes a power outage?

VIEW ALL FAQs

About Electric Outage Credits

See Outage Credit Details

You May Automatically Get an Outage Credit if Your Power Outage Meets One of the Rules Below:

  • It was for more than 96 hours and 10% or more of our customers were without power
  • It was for more than 48 hours and less than 10% of our customers were without power
  • It was for more than 16 hours during a normal time
  • Six power outages happened within 12 months

Learn more by visiting our Outage Credit pageor call 800-477-5050.

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Outage Center | Consumers Energy (2024)

FAQs

How do I find out if there's a power outage in my area? ›

Contact Us
  1. 1-800-DIAL DWP (1-800-342-5397) Available 24/7 for emergency and outage calls.
  2. Hearing/Speech Impaired (TDD) (1-800-432-7397)

How long do most power outages last? ›

The duration of a power outage depends on its cause and the extent of damage to the electrical infrastructure. On average, most technical or minor outages in the USA last about 1-2 hours.

How do I report a power outage in Michigan? ›

You can also call us at 800-477-5050 to report your power outage. When you call you can choose to use our automated system or speak to a Customer Service Representative. Please be prepared to provide the specific address or location of the outage so our repair crew can get there as quickly as possible.

How do I report a down power line to consumers energy? ›

If you see a downed or sagging power line, call us at 800-477-5050 right away.

How do I check if there's a power cut in my area? ›

Is there a power cut in my local area?
  1. Call 105 free from your mobile or landline to get straight through to your local network operator's emergency number.
  2. Go to your local network operator's website to report or track the power cut.

How long can food last in the fridge without power? ›

As the USDA notes in Keeping Food Safe During an Emergency, your refrigerator will keep food safe for up to 4 hours during a power outage. Keep the door closed as much as possible. Discard refrigerated perishable food such as meat, poultry, fish, eggs, and leftovers after 4 hours without power.

Can I shower during a power outage? ›

It's perfectly safe to shower during an outage or storm. The main risk is that showering in the dark increases your risk of slipping and falling, which is why you should have a battery-powered light in your bathroom. It's a safer alternative to candles and gas lamps that represent a fire hazard.

Should I unplug my refrigerator during a power outage? ›

Televisions, computer equipment, game consoles, fans, lights and all other smaller appliances should be unplugged, especially if they were in use when the power went out. Larger appliances, such as refrigerators, should not be unplugged.

What state loses power the most? ›

Almost one-quarter of 2022 power outages occurred in California. The state of California also came in first for the most power outages overall in the last 20 years: 2,684.

What are the rules for power outages in Michigan? ›

Under service quality rules issued by the Michigan Public Service Commission in 2023, utilities in the state are obligated to credit customers who experience a power outage lasting longer than 120 hours during a state of emergency, an outage lasting longer than 16 hours under normal conditions, or more than seven ...

What is the DTE customer service number? ›

How to report a power outage in Bay City, MI? ›

You can contact Bay City Electric Light & Power at 989-894-8350 any time of day.

How do I report a power outage in my area? ›

If a utilities issue and you are in Los Angeles Department of Water & Power (LADWP) territory (City of Los Angeles), visit LADWP.com Outage Information page or call 1(800) 342-5397.

How do I report a low hanging power line? ›

Never touch a downed or dangling wire or anyone or anything in contact with it. Always assume a downed line is still energized. Report any downed power lines immediately by calling the LADWP at 1-800-DIAL DWP (1-800-342-5397). If you or someone else is in danger, call 911.

How do you handle a down power line? ›

Treat all lines as energized and dangerous. Stay at least 30 feet away and call 911 immediately. Never approach, touch or drive over a downed line. Warn others to stay away as well.

How do you check if the power is off? ›

Use a receptacle voltage tester by plugging the device into the outlet. The lights on the device will come on to indicate the presence of a live electrical current. Test an electrical outlet with a non-contact voltage tester by holding the tester about an inch away from the short slot on the outlet.

How do I check my PG&E outage by address? ›

Step 1: Go to PG&E Outage Center to search for an address. Step 2: If an outage is affecting the address, you will see the option to "Get outage updates." Click this link. Step 3: Enter the phone or email where you would like to get alerts.

How do I find out if I have a power outage in Los Angeles? ›

The outage map also includes detailed information about specific outages, such as the cause and estimated time of restoration. Alternatively, you can also call their customer service number at 1-800-DIAL DWP (800-342-5397) to find out if there is an existing power outage in your area.

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